Terms & Conditions

Legal & Compliance

Terms & Conditions

Transparent rules for a fair business relationship. Please read carefully before using our services.

Last Updated: January 2026

Welcome to Elactree Nextgen Solutions LLP. These Terms constitute a legally binding agreement between you ("Customer") and Elactree ("Company") regarding the use of www.elactree.com and the purchase of our products.

Elactree operates this platform to facilitate the sale of Digital Standees, LED Displays, and Smart Signage. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. We reserve the right to modify these terms at any time.

  • Accuracy: We strive to display accurate product images and specifications. However, variations in display monitors may affect color accuracy.
  • Pricing: All prices are in INR (Indian Rupees). Prices are subject to change without notice. In the event of a pricing error, we will notify you before processing the order.
  • Availability: Products are subject to stock availability. We reserve the right to limit the quantity of products we supply.

We accept payments via secure, authorized channels only:
  • Digital Payments: Credit Cards, Debit Cards, Net Banking, and UPI via our secure payment gateway partners.
  • B2B Transfers: NEFT/RTGS to our official company bank account.
  • Invoicing: A valid GST invoice will be issued for every transaction.

Delivery timelines provided are estimates (typically 5 - 7 business days). Elactree is not liable for delays caused by third-party logistics carriers or force majeure events. Risk of loss passes to you upon our delivery of the item to the carrier. Please inspect the package immediately upon receipt.

Our products are covered by a standard manufacturer warranty against manufacturing defects for a specified period (as mentioned on the product page). Warranty does not cover:
  • Physical damage or breakage.
  • Water damage or liquid ingress.
  • Damage caused by voltage fluctuations or improper installation.

To the maximum extent permitted by law, Elactree shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability shall strictly be limited to the purchase price of the product.

  • Cancellations: Orders may be cancelled before the product has been shipped. Once shipped, cancellations are not accepted.
  • Damaged Items: If you receive a damaged product, you must notify us within 24 hours of delivery with photographic evidence. We will arrange for a replacement or repair.
  • Refunds: Refunds for approved cancellations will be processed to the original payment method within 10-15 business days.

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in New Delhi, Delhi.